Help and support
If something in Bibsplit is not working, or you have a question about your account or a subscription, email us. Bibsplit is provided by Nicholai Corbie, and we aim to reply within three working days.
Tell us your username, whether you were using the iPhone app, the Android app or the website, and what happened. Please never send us your password. We will never ask for it.
If you are signed in, you can also use Contact support on the Account tab of the app, or Get help on the home page of the website. Either one sends us your message with your account attached, and emails you to say it has arrived.
Signing in
- Forgotten your password? Tap Forgot password? where you sign in, in the app or on the website, and we will email you a link to set a new one. The link works once and lasts an hour.
- No activation email? Check your spam or junk folder first. An activation link lasts 24 hours. To get a new one, try signing in to the app and tap Resend activation email when it appears, or email us.
Cancelling a subscription
How you cancel depends on where you subscribed. Cancelling stops the next payment, and you keep your plan until the end of the period you have already paid for.
- Bought on our website. On the website, choose Your plan on the home page, then Cancel subscription. In the app, open the Account tab, tap your plan under Plan, then tap Cancel subscription. The “Manage subscription” link in the receipt Paddle emailed you works too.
- Bought in the iPhone app. Apple manages the subscription. In the app, open the Account tab, tap your plan under Plan, then tap Manage subscription. Or, on your iPhone, open Settings, tap your name, tap Subscriptions, then choose Bibsplit.
- Bought in the Android app. Google Play manages the subscription. In the app, open the Account tab, tap your plan under Plan, then tap Manage subscription. Or open the Play Store, tap your profile picture, tap Payments & subscriptions, then Subscriptions, and choose Bibsplit.
A plan that has not appeared
Your plan belongs to your Bibsplit account rather than to a phone, so signing in on a new phone, or on the website, brings it with you. A new plan can take a minute to show. If you paid in the iPhone app or the Android app and Pro has still not appeared, open your plan in the app and tap Restore a previous purchase, or email us.
Refunds
Payments on our website are taken by Paddle, our reseller, and our Refund Policy says when you can have your money back and how to ask. If you subscribed in the iPhone app, Apple handles the refund, and you can ask for one at reportaproblem.apple.com. If you subscribed in the Android app, Google handles the refund, and Google Play’s refund page explains how to ask. If Google sends you to us, email us at the address above.
Deleting your account
You can delete your account at any time. In the app it is at the bottom of the Account tab, and on the website it is Delete account on the home page once you are signed in. Deleting removes your account, players and matches for good, and it cannot be undone.
Deleting your account cancels a subscription bought on our website first. It cannot cancel one bought in the iPhone app or the Android app, so cancel that first, as described above, or Apple or Google may charge you again.
Your data
Our Privacy Policy explains what we collect, why, and how long we keep it. To ask for a copy of your data, or to have something corrected, email us at the address above.